Comments on: 7 Ways To Piss Me Off and Not Buy Your Software

By: Jeremy N

Jeremy N — Mon, 05 Nov 2007 16:23:27 +0000

Here is one that I found today.

8) When I call your company (after finally finding a phone number) and the individual tells me that they can’t answer a simple question because I have a “regional” representative that will have to get back to me.

By: Max Pool

Max Pool — Wed, 17 Oct 2007 23:45:52 +0000

@Zoli – I have! Jira is where it’s at…

By: Zoli Erdos

Zoli Erdos — Wed, 17 Oct 2007 22:44:07 +0000

Wow, after this story the only thing I don’t understand is why not just buy Jira? :-)

By: Mike Cannon-brookes

Mike Cannon-brookes — Wed, 19 Sep 2007 02:44:27 +0000

Mate – thanks for the nice words! It’s always great to see people appreciating (ne, publicising!) our openness. These things all piss _us_ off too, which is why we don’t do them.

FYI one correction – our evaluation is 30 days, and we’re usually nice enough to give you another 30 days if you ask politely :)

By: Jon Silvers

Jon Silvers — Tue, 18 Sep 2007 23:43:30 +0000

Ha! I think that can be arranged :)

By: Max Pool

Max Pool — Tue, 18 Sep 2007 23:30:06 +0000

@Jon –

Atlassian is a shining example of what to do on many topics. I am a happy customer, but I would be even happier with a free t-shirt! :P

By: Jon Silvers

Jon Silvers — Tue, 18 Sep 2007 22:27:53 +0000

Phew! I saw this blog pop up in my RSS filter, then I saw the title and thought “uh-oh, looks like we pissed off a customer.” Was glad to see Atlassian used as the example of what to do! Thanks for the feedback!:)

By: mysoftwareonline.com » 7 Ways To Piss Me Off and Not Buy Your Software

mysoftwareonline.com » 7 Ways To Piss Me Off and Not Buy Your Software — Tue, 18 Sep 2007 13:27:34 +0000

[...] post by Max Pool Share and Enjoy: These icons link to social bookmarking sites where readers can share and [...]